Replace ad-hoc CSM heroics with a milestone-driven onboarding factory that delivers Day-30 first-value across SMB, Mid-Market, and Enterprise segments.
Replace ad-hoc CSM heroics with a milestone-driven onboarding factory that delivers Day-30 first-value across SMB, Mid-Market, and Enterprise segments.
Day-30 Activation Rate from 44 to ≥ 80 (monthly). Onboarding NPS from 22 to ≥ 50 (monthly). Onboarding Cycle Time from 62 to ≤ 30 (monthly).
10 weeks.
Integrates with Gainsight / ChurnZero / Vitally, Notion / Confluence, Slack Connect, Pendo / Appcues through the AEROSS Execution Mesh. All writes are credit-metered, CAPS-gated, and audit-stamped.
No specific regulatory requirements declared. All agent actions inherit AEROSS CAPS governance — autonomy ceilings, human approval gates, and a tamper-evident audit log.